Frequently Asked Questions
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What is the average delivery time for orders?
Our orders are typically delivered within 5–7 business days.
Are all LSA Cosmetics products cruelty-free?
Yes, all our products are 100% cruelty-free.
Do you ship internationally?
We ship exclusively within India. Shipping costs and delivery times may vary depending on your location.
How can I track my order after purchasing?
You can track your order using the tracking ID sent to your email upon dispatch.
What is your return and exchange policy?
You can return unused products within 30 days of delivery for a full refund or exchange.
How do I cancel my order if I change my mind?
You can cancel your order within 24 hours of placing it by contacting our support team.
Do you offer free shipping on orders?
Yes, free shipping is available on orders over ₹749.
What skin types are your products suitable for?
Our products cater to all skin types, including sensitive, oily, dry, and combination skin.
Do you have vegan products in your range?
Yes, we offer a variety of vegan-friendly products clearly labeled on their descriptions.
How long does a typical product last after opening?
Most products last 6–12 months after opening, as indicated on the packaging.
Can I use your products during pregnancy?
Many of our products are safe during pregnancy, but we recommend consulting with your doctor.
What makes your products different from others on the market?
Our products combine natural ingredients with cutting-edge science for the best results.
How can I contact customer support for assistance?
You can reach our support team via email at support@lsacosmetics.com.
How do I report an issue with my order or product?
You can report issues by contacting our support team through our website or email.
How can I subscribe to your newsletter?
You can subscribe to our newsletter via the signup form on our homepage.